Last updated: September 10, 2026
We want you to be satisfied with your purchase. This policy explains returns, refunds, and exchanges for orders from brickellmensproductsbeautylife.my. We offer a 30-calendar-day return window and free returns. There are no restocking fees and no reset fees.
Return window
The return window starts on the delivery date shown by the carrier. You may request a return within 30 calendar days of delivery. We do not accept requests after 30 calendar days.
Return methods and return label
Returns are by mail only. To start a return, contact us at info@brickellmensproductsbeautylife.my or call +1 617-959-0008 during service hours. Provide your order number, the item you want to return, and the reason. We send you a return authorization and a prepaid return shipping label. Do not send items back without contacting us first. We cannot process returns that arrive without a return authorization.
Return address: 2618 22nd St, San Francisco, CA 94110, United States.
Eligible returns
- The item must be unused.
- The item must be in its original packaging.
- The item must include all parts, accessories, and inserts.
- For health and hygiene reasons, opened or used skincare and grooming products are not eligible for a remorse return. They are eligible only if defective.
- Gift sets and travel kits must be returned as a complete set.
Remorse returns
A remorse return means you changed your mind, no longer need the item, or ordered the wrong item. For remorse returns, the item must be unused and in original packaging. You are responsible for packing the item securely. We provide a prepaid return label, so you do not pay return shipping. No restocking fee or reset fee applies. Once we receive and inspect the return, we process the refund within 1-2 business days. The refund goes back to your original payment method. Your bank or payment provider may take an additional 7-10 business days to post the refund.
Defective returns
A defective return means the item arrived damaged, is not working as described, or is the wrong item. For defective returns, contact us within 30 calendar days of delivery. Include your order number, a description of the issue, and photos if possible. Keep the original packaging. We provide a prepaid return label. After we receive and inspect the item, we offer a replacement, exchange, or refund. If you choose a refund, we process it within 1-2 business days. The refund goes back to your original payment method. Your bank or payment provider may take an additional 7-10 business days to post the refund. We cover return shipping for defective items.
Refund timing
After we receive your return, we inspect the item within 1-2 business days. If the return meets the conditions above, we process the refund within 1-2 business days. The refund is issued to the original payment method. The time for the refund to appear in your account depends on your bank or payment provider. In most cases, it takes 7-10 business days after we process the refund.
Exchanges
If you want to exchange an item, contact us before returning it. We confirm whether the requested item is available. If it is available, we provide instructions. If it is not available, you may choose a refund or a replacement with a similar item. We do not charge restocking or reset fees for exchanges.
Order cancellation
You can request a cancellation before 2:00 PM PT on the same business day if your order has not been processed. Contact us as soon as possible. Once an order has shipped, it cannot be cancelled. You may return it after delivery under this policy.
Non-returnable items
- Used or opened skincare and grooming products, unless defective.
- Items without original packaging.
- Items returned after 30 calendar days of delivery.
- Free gifts or promotional items, unless they arrived defective.